Riva Dermatology Office and Appointment FAQs

Insurance plans vary significantly. Coverage and benefits will be specific to your state, your employer, and your specific insurance plan.

To verify insurance coverage, you must have:

• Current insurance card – make sure you have your current insurance card (from this year)
• Active plan – make sure your current insurance plan is active and ask what skin care providers are in your network

We will verify eligibility and benefits:

• Coverage will vary based on the type of service and provider.
• If you have an HMO, we will need an active referral for dermatology services.

NOTE: We can verify eligibility and some of your benefits. For all benefit information, reach out to your insurance carrier. Ultimately, you, the patient, are responsible for understanding your insurance coverage and for ensuring your services are covered and/or paid.

At Riva Dermatology, we dedicate your scheduled appointment time to ensure you receive the highest quality of care. If you need to cancel an appointment, please contact us at (704) 896-8837 at least 24 hours prior to your appointment. If you do not give 24-hour notice, a no-show charge and will be collected to the extent permitted by law or applicable payor contracts. Any patient who cancels an appointment without providing 24 hours’ notice will be charged a fee.

FEES: The no-show fee is $50 for a Monday-Friday regular medical visit, $100 for Saturday appointments and $250 for a surgery-related appointment. In addition, the no-show fee is $99 for a cosmetic consultation and $250 for a cosmetic procedure.

All fees must be paid in full prior to your next appointment. Patients with repeat cancellations or missed appointments may be discharged from our practice at our discretion.

The team at Riva Dermatology is committed to ensuring your appointment is both convenient and comfortable. We prioritize the highest quality skin care through a holistic skin health approach. Regardless of the reason for your visit, we collaborate with all Riva Dermatology patients to ensure the early detection and prevention of skin cancer. Given that skin cancer is the most common cancer in the U.S., and that everyone is at risk, we provide all our patients with expert guidance on how to protect their skin.

What else should you expect at your appointment? Below is a summary:

Check-in:

At check-in, we will welcome you and update any changes to your patient file. We will scan your ID and insurance card. We will also collect any applicable co-pays.

During your appointment:

A nurse or medical assistant will take your health history, and then you and our team will discuss the reason for the visit. At that time, the nurse or medical assistant will let you know what to expect when you meet with the provider. Appointment times vary, but most health histories and reviews of skin conditions take less than 15 minutes. During your visit with your provider, you will learn of various treatment options. If necessary, you and your provider will also discuss the uses and indications of any recommended medications or skin care routines.

Check-out:

At check-out, we will schedule you for your next appointment. Our team will also ask you if you need any sunscreens or skin products. As always, you can also get free shipping of sunscreens and more on our online store. 

If you have a billing question or issue, please call our office at (704) 896-8837. A member of our team can assist and answer any questions you may have regarding your bill.

The Riva Dermatology team is here for every aspect of your skin care. Please call us at (704) 896-8837 with any questions about your medication and a member of our team can help.

Yes, you can pay your bill online. You will need your statement with the invoice number and amount owed.

Click here to pay online for Cornelius.

Click here to pay online for Denver.